YOUR BASKET IS EMPTY
returns
RETURNS AND EXCHANGES
• These return details do not apply to Commissioned items
Opiium wants you to be delighted with your purchases. However, if for any reason you are unhappy with your purchase, please let us know by telephone or e-mail as soon as it arrives and return it to us within seven working days and you will be entitled to a refund, exchange or credit note.
Please note that we do not give exchanges, credit notes or refunds on
¥ personalised items
¥ items returned after seven days
¥ items lost or broken during return transit.
Please ensure that returns are packed and labelled carefully so they are not lost or damaged in transit. We do not pay postage on returns unless the return is as a result of our error or the goods are faulty. We deal with returns as quickly as we can, but during busy periods please allow 14 days for your return or exchange to be processed.
• These return details do not apply to Commissioned items
Opiium wants you to be delighted with your purchases. However, if for any reason you are unhappy with your purchase, please let us know by telephone or e-mail as soon as it arrives and return it to us within seven working days and you will be entitled to a refund, exchange or credit note.
Please note that we do not give exchanges, credit notes or refunds on
¥ personalised items
¥ items returned after seven days
¥ items lost or broken during return transit.
Please ensure that returns are packed and labelled carefully so they are not lost or damaged in transit. We do not pay postage on returns unless the return is as a result of our error or the goods are faulty. We deal with returns as quickly as we can, but during busy periods please allow 14 days for your return or exchange to be processed.